pdisme
07-03-2008, 04:26 AM
Just a warning to any business owners considering using XO Communications for your phone service; here's how it works with them: if they're not the local carrier handling the last mile run to your facility, any time they have an outage, they'll blame it on that carrier until they resolve it and claim it wasn't them. We have two T1 circuits coming into the office from XO (but physically provided by Verizon) that stopped working on the 2nd at about 9:45 AM as best we can tell. They at first acknowledged an issue in the area due to equipment failure. Five hours later we have service for about ten minutes then down again. At that point they say their issue is resolved and oh, there's a new issue on the physical lines to our building that is a problem with Verizon. I say do you honestly expect me to believe that after your six hour outage, Verizon just happened to have an outage that affects us ten minutes later?! That's what they claim and that bought them four hours which is the time Verizon has by telecom (de)regulation in Florida as the ILEC to respond to a CLEC like XO to circuit repair requests. They of course responded that everything was fine and now it's back on XO who says oh, looks like there's a new issue on our side that we're working on. Keep calling, equipment here, configuration there, Verizon's fault again, so on and so forth, I get a new excuse every hour and I'm now on hour 19 of having no voice or data service at the office. I ask them to re-provision our circuits onto different equipment on their side since I know the office next door to us whom we talked into going with XO as well has working service, so there's a way to get working service via the same central office, and I'm told that redesigning the circuits would take longer than it will to resolve the issue; I asked if it really took them 19+ hours to redesign two T1's since that's how long they've had us down so far.
So, should be another nice day of lost sales once 8 AM hits and we still have no phones. I'd dump them but I don't think toll free numbers are portable like normal numbers so I think we're stuck with them if we want to keep our number.
This is not the first time we've had long outages with them; over the past three years they've had at least five instances of 6+ hour outages during business days.
So, should be another nice day of lost sales once 8 AM hits and we still have no phones. I'd dump them but I don't think toll free numbers are portable like normal numbers so I think we're stuck with them if we want to keep our number.
This is not the first time we've had long outages with them; over the past three years they've had at least five instances of 6+ hour outages during business days.